Key Account Manager - Asia | Diaceutics

Key Account Manager – Asia

Job Area: Sales
Job Type: Permanent
Location: Asia
Language: Fluent in both Written and Spoken English

Position Summary:

Diaceutics business model is one that synergizes multiple inputs and research data streams to guide pharmaceutical clients in precision medicine and diagnostic strategy. This full-time permanent role will report to the Senior VP of Sales.

The primary purpose of this position is to assure the requirements of each client engagement are delivered and exceeds client expectations. The Key Account Manager will play a key role in establishing and maintaining client relationships, ensuring client satisfaction and be able to identify new opportunities and build an extensive business network within his appointed Key Clients. The Key Account Manager will be committed to helping clients solve problems, realize their business goals with Diaceutics solutions and work with the Diaceutics Technical Domain Experts and project managers in ensuring we deliver a quality product and delight our customers.

The ideal candidate will be apt in building strong relationships with strategic customers, be sales driven and able to meet annual sales targets in excess of $10M/yr. The KAM will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction, be able to understand the client’s key issues and critical success factors. The successful candidate will be responsible for developing the pipeline within his appointed Global Key Accounts, updating and interpretation of the company CRM tool and its adherence, as well as reporting on his annual KPI’s and sales targets to the Senior VP of Sales. The candidate will have a proven track record in selling complex products/services into large pharmaceutical and biotech companies in the diagnostic setting. This role will require extensive travelling.

Duties & Responsibilities:

  1. Planning and organization
    • Develop client specify plans to identity new and repeat business opportunities with pharma clients by, acquiring a thorough understanding of key customer needs and requirements
  2. Measuring
    • Proactively track and measure core KPIs in line with Diaceutics CRM program
  3. Reporting
    • Be accountable for the reporting on key account BD activities to Head of department
  4. Prospecting
    • Conduct business prospecting based on company data analytics and development of specific company profiling and business plans. Apply a no stone unturned work ethic
  5. Building trusted rapport with clients
    • Effectively network with the relevant stakeholders/decision makers with our clients. Actively pursue symbiotic relationship with senior leadership of our clients
    • Delighting our clients, ensuring the correct products and services are delivered to clients in a timely manner.
    • Act as the key liaison link of communication between key customers and internal teams
    • Acts as central and stable point of contact for our clients.
    • Providing guidance and expert advice to customers on technical, systems, or process-related topics.
    • Suggest solutions and innovative ideas to meet client needs.
    • Handle challenges and problems in a timely and effective manner.
  6. Identify clients’ needs
    • Critically analysis our client’s pipelines, scientific literature, environmental situations and business reports as to identify where Diaceutics solutions can be positioned and be able to articulate the benefits clients would receive
    • Be able to listen and quickly identify business opportunities form client interactions
    • Have an up to date comprehensive knowledge of precision medicine and be able to have a peer to peer discussion with CDx experts from our clients
    • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  7. Persuasive presenting
    • Present the full range of Diaceutics solutions confidently and in a way that shows the differentiated benefits of working with Diaceutics
  8. Closing sales
    • Ensure a high degree of professionalism in the contracting with clients to ensure Diaceutics is an easy partner to work with
    • Negotiating and influencing existing and new clients.
    • Diligently adhere to Diaceutics contracting and billing procedures to ensure legal and financial compliance

General Education & Experience:

  1. Education – Master’s or PhD Degree preferred, minimum of bachelor’s degree required
  2. Experience – 5 years of experience in a CDx role for an IVD company with a minimum of 10 years’ experience in leading and delivering sales.
  3. Knowledge and Skills
  • Proven experience within the Diagnostic industry, preferable CDx
  • Knowledge of Precision Medicine
  • Experience in selling complex high value services/products into pharmaceutical companies
  • Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Ability in problem-solving and negotiation
  • Ability to establish and Maintain successful networks.
  • Strong account management and relationship building skills and experience.
  • Experience in delivering annual sales in excess of $10M/yr.
  • High levels of impact and influence – both internal and external across different functions.
  • Strategic thinking, problem-solving ability, customer focus.
  • Business and financial acumen.
  • Entrepreneurial, positive, can-do attitude that seeks to identify innovative solutions.
  • Excellent communication skills (written & spoken) with individuals with different cultural, professional and academic backgrounds, including the ability to simplify complex issues.
  • Skilled and autonomous negotiator
  • Bi-Lingual
  • Fluent in both Written and spoken English

Computer Knowledge and Skills – Proficient skills in Microsoft Office Suite. (advanced PowerPoint and excel user preferred.)

Virtual Communication – demonstrated high-end expertise as user of video call technology and global teleconferencing

Life at Diaceutics:
We are a multi-cultural, diverse team spanning 23 countries around the world with current expansion across Asia. One thing we all have in common is that we are dedicated people who are passionate about patient outcomes.  80% of our employees work remotely and we collaborate together as a global village.

At Diaceutics, we live by our values, The Diaceutics EFFECT. Our employees are Empowered to take responsibility for their own personal development, encouraged to use strategic Foresight in leadership decisions, to build positive working relationships through Fun and productive engagements and to think independently like an Entrepreneur where the best idea wins no matter who said it. Communication flow is a key part of our inclusive working culture where team building leads to camaraderie and Trust between co-workers.

We hire smart, fun people who care about our mission and about each other. Some interesting points about us:

  • Competitive salary (and attractive bonus scheme dependant on role).
  • Training and development budgets for every team.
  • Remote / Virtual Working.
  • Generous Annual and Public Holiday allowance.
  • Healthcare (including Vision and Dental) and Additional Benefits.
  • Enhanced Maternity and Sick Pay Provisions.
  • Robust Performance Management Framework and Individual Development Plan.
  • Generous Staff Referral Scheme.
  • Dedication to positive working culture with regular health and wellbeing activities and annual company get together.

Compensation and benefits
Diaceutics will offer the successful candidate an attractive remuneration package. The successful candidate will receive a monthly base compensation.

How to apply:
If you are interested in further exploring this exciting opportunity to join an enthusiastic team in a well-positioned, highly esteemed specialist consulting business please send us your CV by filling out the form below.


Ursula Hughes
HR Officer, Human Resources

About Us

Diaceutics is a leading data analytics and implementation service provider in diagnostic commercialization.
We have been leading this field for 13 years, entirely focused on the intersection between diagnostics and therapeutic decision making. We provide an end to end service that encompasses everything from understanding the diagnostic landscape to test implementation in treatment pathways. This is all enabled by a robust flow of data from our global laboratory network. Our ultimate goal is to drive better testing to enable better treatment decisions for patients.

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