Privacy Policy | Diaceutics

Privacy Policy

1. INTRODUCTION
The Diaceutics Group website, www.diaceutics.com, (the “Website“) is operated by the Diaceutics group of companies (the “Diaceutics Group“, “our“, “we” and “us“).The Diaceutics Group respects your right to privacy and this Privacy Statement (this “Statement“) sets out the basis on which we use, process, store and/or disclose any personal data detailed below (“Personal Data“) that we collect from you or that you provide to us through the Website.
This Statement, together with our Cookies Policy, applies to your use of the Website.

2. OVERVIEW OF THIS STATEMENT
We collect and process your Personal Data when you use the Website and when you engage with us. We process your Personal Data mainly for the purpose of pursuing our legitimate interests. You may also provide us with additional Personal Data via email or via forms on the Website which we will process for the purposes of responding to you. To the extent that we store your Personal Data we do so on servers located with “Zoho Corporation Pvt. Ltd”, a full outline of Zoho’s security practices, policies and infrastructure can be found at https://www.zoho.com/security.html. We may also share your Personal Data with third parties and in certain circumstances with law enforcement agencies or other bodies if we are required to do so by law.

3. THE PERSONAL DATA WE PROCESS
We will collect and process the following Personal Data when you use the Website:

Device Information When using the Website or availing of services related to the Website, Personal Data will be collected from you through the use of cookies and by the Diaceutics Group. This includes information about:

  • your device type, operating system, browser, IP address and other information derived from cookies used on the Website. Please see our Cookies Policy for further information; and
  • details of your visits to the Website such as traffic data, location data and Linked Websites that you access through the Website.

You can choose to provide us with the following Personal Data:

Contact Information You may provide us with information such as your name, e-mail address and any other details you choose to submit when contacting us through the Website via our online options to contact us forms or by e-mailing us.
If you choose to provide us with this information, we will keep a record of this correspondence for as long as is necessary to deal with your query or to reply to your message (for further information please see Section 9 of this statement).

We may obtain the following Personal Data about you from other third parties:

Third Party Information We may receive information about you from social media platforms, such as Facebook, Twitter, LinkedIn and YouTube, when you interact with us via such platforms. This includes information such as your name and contact details such as email address or telephone number.


4. HOW AND WHY WE USE YOUR PERSONAL DATA

The following table details the legal bases for (the “Legal Basis“) and the reasons why (“Purposes“) we process your Personal Data:

Legal Basis Purpose(s) Personal Data Processed
Legitimate Interests
It is in our legitimate interests to provide you with access to our Website and to collect and process your Personal Data for the purposes of improving and monitoring Website efficiency and enhancing your use of the Website.It is also necessary for the purposes of our legitimate interests to process your Personal Data to respond to any queries or requests submitted by you to us.When we process your Personal Data based on our legitimate interests, we make sure to consider any potential impact on you and your data protection rights. We will not process your Personal Data for activities where our interests are overridden by the impact on you.
Access to the Website

  • To provide you with access to the Website and to allow you to use the Website.

Improving Website Functionality and Efficiency

  • To monitor, test and improve the effectiveness of the Website;
  • to monitor metrics such as total number of visitors and traffic data; and
  • to ensure the content on the Website is presented in the most effective manner for you and your device.

Responding to Queries

  • To process and respond to any enquiries or requests you submit to us through the Website.
  • Contact Information
  • Device Information
  • Third Party Information
Compliance with a Legal Obligation
We may process your Personal Data where it is necessary to comply with legal obligations to which we are subject.
  • To comply with our obligations under consumer and other Irish and EU law.
  • Contact Information
  • Device Information
  • Third Party Information
To Defend, Establish or be a Party to Legal Claims
We may process your Personal Data as necessary in order for us to establish, investigate, exercise or defend a legal claim to which you are a party.
  • To file legal proceedings;
  • to investigate, establish, exercise or defend a legal claim; and
  • to settle legal claims.
  • Contact Information
  • Device Information
  • Third Party Information


5. WHO WE SHARE YOUR PERSONAL DATA WITH

We will disclose your personal information to third parties including in the following circumstances:

RECIPIENT(S)
Service Providers

  • For logistical and IT service purposes; and
  • to provide our customer service infrastructure.

Regulatory Authorities, Law Enforcement Agencies and Other Third-Party Companies

  • To comply with any applicable legal obligation, court order, summons, search warrants or any other legal or regulatory obligation or request to which we are or may become subject; and
  • to protect the rights, property or safety of the Diaceutics Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


6. SECURITY, STORING AND TRANSFERS OF YOUR PERSONAL DATA

We store and process your Personal Data on servers located within the European Economic Area (the “EEA“). However, we may transfer your Personal Data outside the EEA to both internal and external recipients, for example within the Diaceutics Group. We only transfer your personal data outside the EEA where the European Commission has decided that the third country in question ensures an adequate level of protection in line with EEA data protection standards or there are appropriate safeguards in place to protect your Personal Data. If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your Personal Data you can contact us at legal@diaceutics.com.
Although we take reasonable steps to protect the Personal Data you provide us through the Website, the transmission of information via the internet is not completely secure and we cannot guarantee the security of any information you transmit to us. Any transmission is at your own risk. Once we have received your information, we use strictly maintained physical, electronic and procedural safeguards to prevent unauthorised access.

7. LINKED WEBSITES
The Website contains links to other websites (“Linked Websites“). The Diaceutics Group is not responsible for the privacy statements or practices on Linked Websites. This Statement governs only information collected on the Website. When accessing Linked Websites, you should read the privacy statement published on the relevant Linked Website. The terms of our Statement do not apply to Linked Websites. Please check these statements before you submit any Personal Data to Linked Websites.
The Website contains links to other websites and resources provided by third parties for your convenience and information only. We accept no liability in connection with any Linked Website, or any contract entered into with any third party on or through a Linked Website. We have no control over the content of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of Linked Websites.

8. HOW LONG WE KEEP YOUR PERSONAL DATA FOR
We will keep your Personal Data for as long as is necessary for the purposes for which it was obtained from the date of collection or, where you enter into a contractual agreement with us, following the end of the performance of our contract (which may be up to 7 years in some cases).
Please note that in certain circumstances, we may hold your Personal Data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your Personal Data.

9. YOUR RIGHTS AND HOW TO EXERCISE THEM
The table below sets out the rights which you have to address any concerns or queries with us about our processing of your Personal Data:

Right Further Information
Right to be Informed
  • You have the right to know whether your Personal Data is being processed by us, how we use your Personal Data and your rights in relation to your Personal Data.
Right of Access
  • You have the right to request a copy of the Personal Data held by us about you and to access the following information in relation to the processing of your Personal Data:
    • the purposes of processing;
    • the categories of Personal Data concerned;
    • the recipients of your Personal Data;
    • the period for which your Personal Data will be stored;
    • the existence of your right to lodge a complaint with the Data Protection Commission; and
    • the source of your Personal Data.
  • We will only charge you for making such an access request where we feel your request is unjustified or excessive.
Right to Rectification
  • You have the right to request that we amend any inaccurate Personal Data that we have about you.
Right to Erasure
  • You have the right to ask us to erase your Personal Data where:
    • it is no longer necessary to perform the contract;
    • you withdraw your consent and there is no other legal basis permitting us to process your Personal Data;
    • you object to the processing and we have no overriding legitimate grounds;
    • your Personal Data has been unlawfully processed; or
    • it must be erased to comply with a legal obligation.
  • Please note that some of your Personal Data may be required in order for the Website to function properly.
Right to Restriction of Processing
  • You have the right to ask us to restrict processing your Personal Data in the following situations:
    • where you contest the accuracy of your Personal Data;
    • where the processing is unlawful and you do not want us to delete your Personal Data;
    • where we no longer need your Personal Data for the purposes of processing but you require the data in relation to a legal claim; or
    • where you have objected to us processing your Personal Data pending verification as to whether or not our legitimate interests override your interests or in connection with legal proceedings.
  • When you exercise this right we may only store your Personal Data.
  • We may not further process the data unless you consent or the processing is necessary in relation to a legal claim or to protect the rights of another person or legal person or for reasons of important public interest.
  • Please note that it may be necessary for us to process some of your Personal Data in order to provide the Website services and in certain instances where you ask us not to process your Personal Data you may not be able to use the Website.
  • We will inform you before the processing restriction is lifted.
Right to Data Portability
  • You may request us to provide you with your Personal Data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your Personal Data directly to another data controller where this is technically feasible.
  • This right only arises where we process your Personal Data on the legal bases of your consent or where it is necessary to perform our contract with you.
Right to Object
  • You have a right to object at any time to the processing of your Personal Data where we process your Personal Data on the legal basis of pursuing our legitimate interests.

You can exercise any of these rights by submitting a request to our Legal Department at legal@diaceutics.com.
We will provide you with information on any action taken upon your request in relation to any of these rights without undue delay and at the latest within one month of receiving your request. We may extend this by up to two months if necessary however we will inform you if this arises. Please note that we may ask you to verify your identity when you seek to exercise any of your data protection rights.
You have the right to lodge a complaint with the Data Protection Commission with regards to our processing of your Personal Data.

10. CHANGES TO THIS STATEMENT AND QUESTIONS
If we amend this Statement, in whole or part, any changes will be posted on our page and, where appropriate, notified to you by email or when you use the Website. The new Statement may be displayed on-screen and you may be required to read and accept it to continue your use of the Website.
If at any time we decide to use your Personal Data in a manner significantly different from that stated in this Statement, or otherwise disclosed to you at the time it was collected, we will notify you and you will have a choice as to whether or not we use your Personal Data in the new manner.
If you have any questions, comments and requests regarding the way your Personal Data is used or processed by the Diaceutics Group, please contact our Legal Department at legal@diaceutics.com.

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